PLACE OF DELIVERY :
Delivery to the address of your choice (home, neighbor, work, etc.), post office, store or Cityssimo.
DELIVERY TIMES: between 3 to 10 days.
After placing your order, your items are shipped within 1 to 6 days. (The delay is exceptionally longer than usual due to the additional security measures taken by our team to avoid the risks due to the Covid-19.)
It is then delivered via the Colissimo service of La Poste within 48 hours (working days) in France and 3 to 4 days in Belgium and Luxembourg.
DELIVERY TRACKING :
You can check the progress of your order on our site from your account.
When your order leaves our warehouse, you will receive an e-mail from us with your tracking number.
Then, you can follow the progress of your delivery with your tracking number on the Colissimo website.
If you do not collect your package within the timeframe provided by Colissimo it will be automatically returned to us and you will be reimbursed after the package has been opened by our returns service. You will be informed by e-mail.
COVID-19 SPECIFIC INFORMATION:
All orders placed before March 16th were shipped before March 16th.
Orders placed between March 17th and April 22nd: shipments are made between April 23rd and April 25th. If you want to change the delivery address, please send an email before April 22nd to firstname.lastname@example.org with your order number.
DELIVERY PROBLEM :
• The package tracking indicates that the package has been delivered but you have not received it?
Please send us an email at email@example.com with your order number, a photocopy of both sides of your identity card and a certificate on your honor that you did not receive your package. We will then open an investigation with the collection point.
• You have a problem after receiving your package?
– Missing products
– Defective products
– Your package is damaged
Please send us an email firstname.lastname@example.org summarizing the facts with your order number, so that we can get back to you as soon as activity restarts completely at cop.copine.